Privacy and Cookie Policy

In the course of doing business we collect some types of data about our guests and website visitors. Below is a plain English explanation of how we handle your data.

Data we collect and why

We collect some personal information in order to carry out your booking: usually just your name, phone number, and email address. These are processed in our booking system, Bilberry. We share this information with the local guide companies that run the activities we sell.

We collect payment information through our payment provider, Nets. We keep your booking and payment information for 10 years before deleting it.

If you fill our newsletter form with your email address, we keep it in the marketing software Mailchimp. Only a few employees have access to this, and only through 2-factor authentication. We keep sending you our newsletter until you unsubscribe. If you unsubscribe, we delete your email address.

We also process your name and email address when you send inquiries via our email provider, Gmail. We’ve set all emails to delete automatically after 10 years.

Cookies on our website

We use cookies for analytics and marketing. If you’d prefer not to be tracked with cookies, you can change your browser settings.

For analytics, we set cookies using these services: Hotjar, Squarespace Analytics and Google Analytics. We use these to make our website better. We don’t track IP addresses with them.

For marketing, we set cookies with a Facebook Pixel, which is used in ad retargeting. That means you may see an ad from us on Facebook after visiting our site.

Data Controller

Balestrand Adventure AS
Holmen 3, 6899 Balestrand, Norway
Organization number 921 957 238

If you have questions about your data, would like a copy of your data, or would like your data to be deleted, send us an email at booking@balestrandadventure.no.